If you have a problem related to PostgreSQL, such as problems starting or connecting to the service, creating databases, etc., then you should also attach a few log files from around the appropriate time from the PostgreSQL logs folder: Please do not include your image files in Word documents or anything else - just attach the plain image file, or zipped image files. PNG file you just saved on your desktop so that you can find it again to attach the file to your ticket. When you release the mouse button, the screen shot will be saved as a. A cross-hair cursor will appear, you can now click and drag to select the area you wish to capture. Make sure the window you want an image of is active (click on it) then press CMD-SHIFT-4. Note where you save the file to so that you can find it again to attach it to your ticket. Save the image by clicking File > Save. Give the file a name and set the 'Save as type' to. If you want to highlight a particular part of the image add arrows or highlighting. If the relevant info is less than the whole image you can crop it to show what you need to. Go to Start > Programs > Accessories > Paint to open the MSPaint application (or run your own graphics application). If you want an image of more than one window you can just press PrintScreen to copy an image of the whole screen. This will copy the image to the clipboard. Make sure the window you want an image of is active (click on it) then press alt-PrintScreen. whether or not the problem affects multiple poker sitesĪ screenshot will help to explain the problem to our support staff. whether or not you use a preferred seat or auto center whether the problem affects a different Hud Profile or only a specific profile Other useful information for Hud problems is: Tell us your player name and identify any other players that are affected by the issue.Īlso note the time that you see the problem and what table(s) it was at if you need to have multiple tables open. Please describe exactly what is wrong as this isn't always obvious from a screenshot. Be sure to include the full table window, or your full screen.īEFORE you restart PT4, create the Support Bundle.Īttach the Support Bundle, the hand history file for the session and the screenshot to your support ticket. When the problem occurs take a screenshot to show it. Play a short session (maybe 20 or 30 hands) at a single table, or as few tables and hands as you need to show the problem. I f you have have problems with the HUD please enable logging and restart PokerTracker 4. To attach files to a ticket you can drag and drop files from Windows Explorer or macOS Finder into the box below the text entry field, or click in the box and then select the files in the window that opens. There is a 10MB limit to file attachments. Tip! If you have several files to attach, or any large files, please please zip/compress them before attaching them to your support ticket ( details). If you have problems related to PostgreSQL please attach the relevant PostgreSQL log files.Ĭlick here for information about PostgreSQL log files In some cases a screenshot of the issue will help to explain what the problem is.Ĭlick here for information about screenshots If your problem involves importing hands you should attach the hand history files.Ĭlick here for information about hand history files The most useful files are normally the main log files.Ĭlick here for information about log files Which files you should attach depends on your problem. As well as describing your issue in words, you can attach files to the ticket to illustrate the problem.
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